we are committed to delivering your order quickly, safely, and efficiently. This Shipping Policy outlines our shipping methods, timelines, and related information.
1. Order Processing Time
- All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
- You will receive an email confirmation once your order has been shipped, along with tracking details.
2. Shipping Methods & Estimated Delivery Times
We offer standard shipping across the United States and selected international destinations.
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5–8 business days (U.S.) | Free / Flat rate |
| Expedited Shipping | 2–4 business days (U.S.) | Additional fee |
| International | 7–15 business days | Based on region |
Note: Delivery times are estimates and may be affected by factors beyond our control, such as customs, weather, or carrier delays.
3. Shipping Locations
- We currently ship to the United States, and selected international regions.
- If your location is not supported, please contact us before placing an order.
4. Tracking Your Order
- Once your order ships, you will receive a tracking number via email.
- You can track your order using the provided link or carrier website.
5. Shipping Delays
While we strive to meet all estimated delivery times, delays can happen due to:
- Carrier issues
- Customs processing (for international orders)
- High order volumes during sales or holidays
If your order is significantly delayed, please contact our support team.
6. Incorrect or Incomplete Address
Please ensure your shipping address is complete and accurate. We are not responsible for:
- Orders lost due to incorrect addresses
- Reshipping fees for returned packages
7. Lost or Damaged Packages
If your package is lost or arrives damaged:
- Report the issue within 7 days of delivery.
- Provide your order number and photos (if damaged).
We will work with the carrier and assist in resolving the issue.